Solutions

our team

PSA Consultants is a management consulting firm dedicated to adding measurable value to client organizations.

The quality of our work, responsiveness to business needs and our ability to produce tangible results has added genuine value to our clients.

PSA Consultants takes pride in its ability to develop strong relationships, bringing an array of talents and services to each consulting assignment. PSA Consultants are motivated professionals that bring both strategic and tactical management expertise, helping clients build capabilities for sustained excellence.

Our capable colleagues serve a diverse range of industries and face your organizational issues with an understanding of your business difficulties and challenges.

Faye Patterson
Managing Partner and Founder

Faye Patterson founded PSA Consultants in 1994, following a twenty year record of success in senior level executive positions within the financial, health and retail industries. Within the firm, she has delivered effective solutions for a variety of clients.

Patterson acts as a trusted advisor to the CEO’s and organizations and brings in the knowledge and resources to take the organizations to the next level. Faye challenges her client’s thinking and brings creative problem solving and ensures that her clients are focusing on solutions that will improve their organizations effectiveness. She facilitates change and helps lead organizations to their destinations by helping them to work effectively together. Patterson’s past accomplishments include:

• Coached C-Suite executives for last 14 years with assimilation into new role, manage difficult assignment and gain Emotional Intelligence about their effectiveness as leaders in driving performance.
• Improved effectiveness of a Human Resources function at delivering high quality, cost effective services to their organization.
• Provided a coaching solution for the 500 million sales function organization, focusing on the leaders’ development, key high performing individuals and managed a portfolio of 22 clients using a variety of tools and approaches.
• Managed multiple people projects focusing on service delivery improvement for a variety of functions within clients including global mobility, staffing, mergers and acquisitions integration, to improve the ROI of their people investments.

Prior to joining PSA Consultants, Patterson served as Senior Vice President, Human Resources and Quality for American Express, Vice President at Nova Care, Inc. and as Director, Executive Placement with Allied Stores Corporation, respectively. Through this extensive career, she has developed a unique insight into the operations and human capital needs of global organizations.

Patterson uses a number of analytical assessment methods and holds degrees in Education and Psychology. Faye has served as the Adjunct Professor for International Business at Pennsylvania State University’s Delaware Campus.

John Patterson
Partner and Founder

John Patterson has been instrumental in assisting and directing Clients in Project Management. John is recognized for bringing winning teams over the finish line as a consultant and in-house resource with structural problem solving, establishing Project Management Offices, and creative problem solving. His success list starts 30 years ago and continues today. The legacy of his guiding organizations successfully through complex bureaucratic landscapes and engineering quagmires is witnessed by his Client’s repeat requests for his services.

Patterson has combined with his consulting career, held the positions of the president of a major nuclear engineering firm, CEO of a utility, General Manager of the 17th largest IT firm in the US as well as other key managerial and executive positions. He has consulted with over 300 different companies, both international and domestic. He has been awarded recognition from the Institute of Nuclear Power Operators, INPO, Association for Quality and Participation and his programs have met the stringent requirement of several CFR directed initiatives, was the first Carnegie Mellon University CMM level 2 award for an entire business process and recognized frequently by the Southern California Edison’s Management Achievement Award recognition; more than any other individual in the program. He holds a Mathematics degree from Kent State University and has association with Project Management Institute, Vibration Institute, Association for Quality and Participation, Pacific Energy Association, American Nuclear Society and Institute of Nuclear Power Operators.

Gerard Carton, Ph. D.
Global Strategic Partner

Gerard Carton is an internationally recognized expert in change management. His consulting group provides services to major companies around the world. Gerard started his career with a major French bank in Paris in the Human Resources field, before joining American Express. He successfully held several management and executive position in France, the USA, UK and Canada. He started his consulting business in 1989 providing strategic and operational advice the field of Human Resources, Quality and Change engineering. Gerard holds a PhD in clinical psychology and a master in political science and philosophy. www.gcarton.com

Roger Brunswick, MD
Strategic Partner

Roger Brunswick is an internationally recognized executive coach and consultant, specializing in medical organizations, consumer goods companies and financial service and accounting firms. Brunswick applies his detailed knowledge of international business transfers for executive coaching, conflict resolutions, merger integration, group facilitation and leadership development.

Brunswick is a diplomate of the American Board of Psychiatry and Neurology and speaks widely through the media on the subject of leadership development and senior team dynamics. He earned his undergraduate degree from the University of Connecticut and his medical degree from the Mount Sinai School of Medicine, where he currently returns to teach as a clinical instructor.

Gary Hayes, Ph. D.
Strategic Partner

Gary Hayes applies his 15 years of senior-level coaching and organizational consulting experience for business clients in a wide variety of industries including retail, financial services, legal, account, educational and health care industries. Hayes approaches international organizational challenges with an integrated systems perspective, using his extensive knowledge of assessment, competency modeling, succession planning and executive coaching.

A licensed, practicing psychologist and psychoanalyst, Hayes received his Ph.D. in counseling psychology from Columbia University as well as degrees in international affairs, psychological counseling, and counseling psychology from Columbia and a B.S. in foreign service from Georgetown University. He has served on the faculties of Columbia University, Yeshiva University, and the National Institute for Psychotherapies, the Institute for the Psychoanalytic Study of Subjectivity, and Ecole Francaises Des Attache Des Press.

Andrea Hornet, Ph. D.
Associate

Andrea Hornet is specially trained in organizational consulting, primarily within the pharmaceutical and retail industries. She has recently worked on projects that included a reorganization of global regulatory operations for an international pharmaceutical corporation as well as developing leadership strategies and business grown models for an international retail corporation. Hornet has also worked with a wide range of global clients in a variety of industries.

Hornet holds degrees in Economics, Political Science, Dynamics of Organizations and Human and Organizational Cognition from Mount Holyoke College, University of Pennsylvania and George Washington University. She is a Senior Lecturer in the subjects of Strategic Management, New Venture Development and Organizational Theory at Penn State, Graduate Division.

Hank Fieger
Affiliate

Hank specializes in Interpersonal Communications Skills. His background in training and coaching began in 1976 when he worked with Timothy Gallwey, author of the "The Inner Game of Tennis," helping him develop a staff of trainers. Hank has developed comprehensive and specialized skills in Executive Presentation Skills and Communication Skills, using a model of open and honest communication.

Hank works and lives internationally and has clients in the U.K., Europe, Asia, Australia, Africa, and Latin America. He holds a B.A. in Economics and Business Administration from Moravian College and has worked on his M.A. in Psychology from Antioch University, in Los Angeles.

Alvin Lee
Associate

Alvin Lee focuses directly on executive coaching, performance management, sexual harassment training, change management and talent management in his career as a business consultant. Lee has spent twenty years in senior executive level human resources positions in several diverse corporate positions.
Lee is an active member of the American Society for Training and Development, Society of Human Resources Management and National Association of African Americans in Human Resources. He holds a degree from Earlham College.

Marjorie Smith
Associate

Marjorie Smith has an extensive 10-year history of business consulting success focused on change management, leadership development and executive coaching. Prior to her consulting career, Smith served as Vice President, Leadership and Change Management during a 15-year international tenure at American Express.

Smith holds certifications as a Change Management Consultant (ODR III) and as a Leadership Feedback Consultant (Leadership Research). She earned a Masters of Business Administration from New York University and an undergraduate degree from Emmanuel College Boston.